Depending on the size of your package, it will take anywhere between 1 to 2 hours each for setup and break down. This time is not included as part of your rental time. We will happily work with you to coordinate both our setup and break down arrival times so we do not cause any disruptions on your special day!
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Contact Information
Do you have questions, comments?
Do not hesitate to contact us and we will get back to you shortly.
Location:
Crystal MN, 55427
Opening Hours:
Every day: 7:00 – 7:00
Fill out an inquiry
We will follow up with a personalized event proposal, contract, waiver and personalization questions.
Deposit & contract
$100 down secures your date and package. Please read and sign your contract.
1 Week before
We will finalize all of your details, collect the remaining balance and see you at the event!
Frequently Asked Questions
How do I book?
Please fill out a booking inquiry form by clicking on the “Click to book” tab and submit an inquiry form. We do need all the info on the form to be able to review logistics in relation to other existing bookings. You will hear back from the Segal Soft Play team, typically within 24hrs Monday-Thursday. Inquiries submitted Friday-Sunday may not receive a response until Monday as we are usually busy with weekend events. If you do not see a response within that time frame, be sure to check your junk/spam folder.
Click here to book >
How do I secure my date and package?
After you have submitted your inquiry form and we have followed up with an estimate, we require a $100 nonrefundable retainer and a signed contract to secure your event date. The remaining balance must be paid no later than 2 weeks before the event. Bookings made 14 days or less from the event date must be paid in full to secure the date & package. Kindly note that unless we receive the retainer, no booking has been made.
Do you have any rules?
Our main rules are: No face paint, no shoes, no food or drinks, no sharp objects and no water/pool play near the soft play EQUIPMENT. Additional rules will be listed on your contract.
What ages are appropriate for your equipment?
Our Soft Play packages are designed for ages 5 and under.
Adults may enter the play areas (without shoes) but may not sit/play on the equipment. They should only be in the play area to support and supervise the little ones.
Our toddler bounce houses are for ages 2-5. Most inflatable safety experts agree that children under the age of 2 should not be on inflatables; they are not made for this age.
Do children need to be supervised in the soft play areas?
Yes, each child absolutely needs to be monitored while using our soft play and bounce house equipment. While our equipment is soft, safe, and sanitized, adults’ eyes should stay on the little ones at all times.
Do you offer additional hours?
Soft play packages are booked in 4-hour increments (which does not include the setup and break down), and are only booked once per day to ensure thorough inspections and cleaning between rentals. additional time can be requested at the time of booking for $50/hour. If more time is needed on the day of your event, please contact Segal Soft Play to confirm AVAILABilitY and a fee of $100/hour will be invoiced.
Do you offer discounts for less time?
Our packages include up to 4 hours of play. While you are welcome to place a booking for an event of a shorter duration than that, we do not prorate for less time.
Can I pick up and drop off my rental?
Toggle ContentDue to the size and weight of our deliveries, we do not allow pick up and drop off. we want you to have a stress-free event day with more time to do things you need to do, so Leave the party setup to the pros!
Is there a delivery fee?
Delivery is included up to 15 miles from our location in crystal, MN, 55427. After 15 miles a delivery fee will be added to your estimate. If there are any restrictions that may delay setup (like stairs, elevators, lack of parking within 20 yards, etc.), please let us know prior to the event so that we may plan accordingly. ADDITIONAL Fees may apply.
Do you set up outdoors?
All the time! We set up outdoors on flat/leveled surfaces such as grass, turf or cement. be mindful that direct sunlight exposure can make the EQUIPMENT too hot for your little ones. We will not set up on uneven surfaces to ensure the safety of the children as well as the integrity of our soft play. We do not set up on or near dirt, sand, mulch, rocks or water.
Do you set up in public parks?
yes, however at this time we offer our soft play only packages at parks.
we do not allow our bounce houses to be set up at public parks BECAUSE Permits and generators would be needed.
What if there is rain in the forecast?
To ensure the safety of the little ones and to protect the integrity of our equipment, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a backup should rain be forecast for the day of your event. Retainers are nonrefundable for weather-related cancellations, but they are fully transferable as credit for a future date. This credit is valid for a full year from your ORIGINAL event date, and we will work with you to rebook upon availability in our schedule.
Please note: Once Segal Soft Play has begun setting up equipment and your event time has started, a refund or credit WILL NOT be issued should it start to rain.
What if we need to cancel?
We hope that you don’t need to cancel, but we understand that life happens! Cancellations are nonrefundable 14 days prior to your event but are fully transferable and may be rescheduled for another available date within 12 months of the original booking.
This includes cancellations due to inclement weather. The equipment becomes slippery and unsafe when wet. We will not set up outdoors if rain is forecasted at any time on the event date for the safety of the children and the integrity of our equipment.
you should have an alternate plan in place to move the equipment indoors if the event is scheduled outdoors (garages are a great alternative!). If there is no alternate plan in place, you may reschedule for another available future date within 12 months. It is your responsibility to reach out to reschedule within the 12 months.
What forms of payment do you accept?
We accept all major credit cards. A $100 non-refundable retainer is required to secure the date and package, with the REMAINING balance due in full two weeks prior to your event.
How do you clean your equipment?
We use gentle household cleaning products in dye and FRAGRANCE free formulations as much as possible. Our ball pit balls are sent through a THOROUGH cleaning PROCEDURE after each use. Each soft play item and bounce house is inspected and cleaned after every pickup, and then inspected and sanitized again before the next booking. We do not book the same items more than once on the same day to allow for proper cleaning and sanitation between rentals.
